Equipment Rental Sales Associate

About the Role

“Customer Service is not a department…it’s an attitude.” Rental Village has established a reputation for great customer service, clean and reliable tools and equipment, and special event items. Our Equipment Rental Sales Associates are largely responsible for maintaining that reputation.

Customer Service

1. Greet and serve customers when they enter the store in a manner that exemplifies a friendly, “ready to serve” attitude.
2. Answer customer inquiries with intent to fulfill our purpose — helping customers solve their problem by providing the right equipment, service, and/or advice.
3. Make every attempt to answer the telephone by the 2nd or 3rd ring and answer with a smile. (It can be heard!)
4. Have efficient understanding of computer software including: locating and quoting rental rates; completing quotations, reservations, contracts and invoices; closing out contracts; and scheduling delivery and pick-up using Google Calendar & Maps.
5. Instruct customers on safe equipment operation and assist them with loading and unloading when required.

Inventory

1. Know inventory purpose and operating capabilities.
2. Assist with inventory receiving, transferring and stocking as required.
3. Re-stock merchandise shelves (rental and sale items) to maintain an attractive, organized facility.
4. Arrange seasonal showroom displays as required.
5. Maintain accurate stock transfers between branch locations.

Maintenance

1. Maintain daily contract / reservation file.
2. Service equipment to maintain constant “Ready to Rent” status.
3. Create work orders for damaged or inoperable equipment.
4. Participate with your team to maintain a clean facility including the counter, showroom floor, displays, washroom, and trash removal.

Additional Expectations

• Assist other team members, especially during busy periods.
• Attend team meetings (approximately 2 hours after business closing) as required.
• Bring your enthusiastic, positive attitude to work with an expectation of having a great day!

Qualifications

1. Must have a high school diploma or equivalent.
2. Some mechanical ability or aptitude is an asset.
3. Tool knowledge and computer competency is an asset.
4. Ability to multi-task.
5. Must be able to provide, understand and complete instructions in written, oral or scheduled form.
6. Maintain a cooperative working relationship with co-workers.
7. Must be able to lift/carry 75 lbs / 35 kg minimum.

Working Conditions

• Most work will be done indoors in our showroom and/or shop.
• Position requires being on your feet all day — a certain degree of stamina is required.
• This job requires constant interaction with co-workers and customers, so a positive attitude is important.
• Must be able to work with the pressures of time constraints.